Shefali Desai Resume

Career Profile

A dedicated and empathetic technology leader with a diverse background and a passion for bridging cultural divides through innovation. Proven success in web development, IT management, and leadership roles. Committed to ethical leadership, continuous learning, and making a positive impact on organizations and communities.

Education

College Diploma: Computer Science Technology

Certifications

Mimo Certificates

• HTML
• JavaScript
• SQL
• Python
• Swift

Work Experience

Self-Employed: SD Consult & Coach

01/2024 - Present

SD Consult & Coach - Montreal, Quebec

• Designing and developing customized websites for diverse clients, incorporating HTML, CSS, JavaScript, and content managemetn systems to meet specific business needs.
• Implementing effective SEO strategies to improve online visibility, achieve higher search engine rankings, and generate leads for clients' websites.
• Establishing and nurturing strong client relationships by delivering personalized solutions, maintaining transparent communication, and providing exceptional customer service throughout projects.
• Ensuring seamless website functionality by promptly addressing and resolving technical issues, nesuring optimal performance and user experience.
• Staying abreast of the latest web development trends and technologies, continuously enhancing skills and expertise to deliver cutting-edge solutions to clients.

Information Technology Consultant

10/2021 - 12/2023

Branesai E-Commerce LLC. - Woodbury, Tennessee

• Created custom websites for a range of clients, implementing HTML, CSS, JavaScript, and content management systems.
• Successfully executed SEO strategies, resulting in increased online visibility and lead generation.
• Established strong client relationships through personalized solutions and transparent communication.
• Ensured uninterrupted website functionality by swiftly resolving technical issues.
• Stayed updated on evolving web development trends and technologies.

Director of IT Services and Teleradiology

10/2018 - 09/2021

Milwaukee Radiologists Ltd., S.C. - Milwaukee, Wisconsin

• Developed and implemented IT policies and procedures to balance innovation and responsible risk-taking.
• Aligned technology priorities with business needs through analysis of department requirements.
• Led disaster recovery and buysiness continuity planning, ensuring system stability.
• Oversaw system installation, upgrades, and network integration.
• Developed and maintained service level agreements for strategic applications.
• Coordinated technical upgrade projects and supported network operations.

PACS Administrator

04/2018 - 10/2018

Radiology Partners - Harvey, Illinois

• Maintained confidentiality of patient health adata in compliance with HIPAA and company regulations.
• Managed IT operations for patient data archive adn system support.
• Coordinated between clinical staff, cardiology, radiology, and information systems.
• Executed daily operations, maintained databases, and supported software upgrades.
• Developed and implemented PACS configuration and training programs.
• Provided analytical insights for workflow improvements.

Support Analyst

12/2015 - 03/2018

Intelerad Medical Systems - Montreal, Canada

• Managed service follow-up communications and ensured satisfactory resolution of service requests.
• Provided technical support for software, hardware, and network issues.
• Collaborate with customers, developers, and analysts to diagnose and resolve problems.
• Meet performance metrics and maintained exceptional customer feedback.

Support Analyst

08/2013 - 04/2015

Tecsys INC. - Montreal, Canada

• Collaborated with cross-functional teams to expedite incident resolutions.
• Assisted in testing procedures and documented requirements.
• Built relationships within the customer base to support expansion opportunities.
• Analyzed and troubleshooted integration issues.
• Translated client requirements into configuration requirements.

Skills:

• .NET Development
• HTML, CSS, JavaScript, PHP
• SEO (Search Engine Optimization)
• Responsive Design
• VBScript
• SQL Integration
• Data Analysis, Entry, and Organization
• MS Office, G-Suite
• Administrative & Project Support
• Technical Writing
• Regulatory Requirements
• Staff training/development
• Client account management
• Operational and Technical analysis and support
• Technical design, support, and documentation (for training)

Interests

• Promoting cultural diversity and inclusion
• Lifelong learning and professional development
• Innovative technology solutions
• Ethical leadership and corporate social responsibility